Consumer Debt Advice & Complaints


Should you have a complaint to make to Paladin Commercial, please call 01923 800 397, or email

You can also write to us at:

Paladin Commercial
Prestwick House
Second Floor
20 Station Approach
WD19 7DT

Please refer to our complaints procedure which is included in the link above called ‘Paladin Commercial Complaints Procedure’

Debt Advice

Should you require independent financial advice to ease your debt worries then please see the below list of companies who may be able to help:


Member centres offer debt advice, some providing specialist advice for minority ethnic and refugee communities and people with disabilities. For further information please phone 0207 469 5700 or visit


If you live in Northern Ireland phone 028 9038 3626 or visit for debt advice.

Christians Against Poverty (CAP)

A national debt counselling charity with centres throughout the UK. Please phone 01274 760720 or visit

Citizens Advice Bureau

Offers free face to face debt advice. Get free information and advice about legal, money and other problems by visiting

Consumer Direct

For a fuller list of independent advice agencies, and information about credit and hire agreements, phone 08454 04 05 06 or visit

The Money Charity

A national charity that gets people thinking more about money. Resources, tools and training help everyone look after their budgets. Please phone 020 7062 8933 or visit

Credit Action Money Advice Map

The Money Advice Map helps you find your nearest free and independent face-to-face debt and legal advice centre. Get expert advice in your local community. Please visit

Money Advice Scotland

If you live in Scotland, phone 0141 572 0237 or visit to find contact details for debt advice in your local council area.

National Debt Line

Free, confidential and independent debt advice by telephone for people in the UK. Please phone 0808 808400 or visit

StepChange Debt Charity

A charity offering free, confidential debt advice and support to anyone worried about debt. Please phone 0800 138 1111 or visit

Financial Ombudsman

The Financial Ombudsman is a free service to address individual complaints between customers, and financial companies like us.

More information can be found at

Their phone number is 020 7964 1000 and their email address is